Executive Vice President and
Chief Administrative Officer
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Gloria McCarthy is executive vice president and chief administrative officer for Anthem, Inc. Gloria is responsible for Information Technology (IT), the commercialization of the company’s IBM-Watson partnership, as well as driving cross-organizational execution, and ensuring Anthem’s strategic objectives are achieved through strong execution across all operational and organizational lines. She manages major enterprise-wide change initiatives and investment decisions, heads the company’s real estate and procurement functions, and leads Anthem’s continuous improvement, business planning and operational review activities.
Gloria has more than 35 years of executive experience driving large-scale enterprise-wide execution, six of those years with Anthem. Most recently, she was executive vice president, Enterprise Execution and Efficiency. Prior positions include executive vice president, Office of the CEO; and senior vice president of Operational Excellence where she led Anthem's evolution to a high-performing, more affordable operating model. She was responsible for driving enterprise project management, including the Enterprise Portfolio Management Office; leading the Investment Priority Council to drive key business priorities; working with the Operations Council to ensure a coordinated and disciplined approach to the planning and execution of all projects and investments across the enterprise; leading the organization through Health Care Reform and preparing the organization to comply with federal and state mandates including ICD-10; overseeing system migrations and the company's corporate real estate functions.
Prior to that, Gloria served as senior vice president of Service Operations, overseeing all operations for the company and moving the team from a regional to enterprise model. She was responsible for customer service, claims, membership and billing, dental operations, senior market operations, operations learning and development and print/mail operations.
In 2006, following the company’s merger with WellChoice, Gloria served as senior vice president and chief operating officer for Anthem's East Region. In this role, she was responsible for overseeing Actuarial, Health Care Management and Service Operations functions for the Company’s East Region states: Connecticut, Georgia, Maine, New Hampshire, New York and Virginia.
Prior to the merger with WellChoice, Gloria served as executive vice president and chief operating officer of WellChoice and was responsible for Operations, Medical Management, Sales, Marketing and Information Technology. Ms. McCarthy spent over 15 years working closely with CMS as the head of the Medicare Strategic Business Unit for Empire Blue Cross Blue Shield.
Gloria earned her Bachelor of Arts degree in Economics from Herbert H. Lehman College in New York and her Master of Business Administration from Iona College in New York.