A message from our President and CEO

A year ago, we announced a new era at Anthem. One defined by growth, innovation, and the transformation of healthcare as we know it. Our mission is clear—we are focused on the health and wellbeing of people and communities. While the journey is just getting started – in 2019, we delivered.

We achieved strong top- and bottom-line growth across the enterprise. We delivered record organic top-line growth of 13%, and we had our best year of organic, risk-based membership growth in over a decade. Our medical membership increased by 1.1 million members to 41 million members as of year-end, and we successfully launched IngenioRx, our new pharmacy benefits manager.

Our innovative, industry-leading digital solutions continued to make healthcare more affordable, accessible and effective. We continue our focus on affordability by partnering with care providers through value-based care arrangements and by empowering consumers with access to the information they need to take an active role in their own health and wellness.

Now more than ever, we recognize the important societal role we play, where corporate responsibility is not only essential, but integral to our success as a company. Our mission – improving lives and communities, simplifying healthcare, and expecting more – not only drives our aspirations…but also reflects who we are.

We were proud to once again be named one of America’s most JUST Companies by Forbes and JUST Capital – the highest-ranked company in the healthcare providers category, as well as the Dow Jones Sustainability Index for a second consecutive year, for our work to empower communities, improve the sustainability of our business, operate with integrity and advance an inclusive workplace.

We believe that being a responsible corporate citizen means working to shape our company, our communities and our world for the better. Every one of our more than 77,000 associates takes this responsibility seriously.

Our associates live out our values every day by going above and beyond to improve lives and communities. They recognize that diversity makes us stronger and better able to serve our consumers. And they give generously of their time, delivering more than 100,000 volunteer hours this past year, a historic high.

Throughout 2019, Anthem focused on some of the most pressing issues facing the U.S., with an emphasis on food insecurity. Through our strong partnerships with nonprofit organizations across the country, such as Feeding America and the Food Trust, we were able to bring innovative programs to life, making a direct impact within our local communities.  We remain committed to removing social barriers for the nation’s most vulnerable populations.

At Anthem, we believe that our business and social responsibility stories are one – better health is our social responsibility. As such, we are pleased to present Anthem’s first integrated Annual and Corporate Social Responsibility report.

Across these pages, you will read stories about how we are truly making a difference – simplifying healthcare through innovation, creating a more diverse workforce by lifting up underserved populations, and reducing our impact on the environment by transitioning to renewable energy, among others. And you can visit our reporting hub, which includes financial as well as Environmental, Social and Governance (ESG) information, including our GRI Index.

What you’ll discover here are just a few examples of the positive impact we have on our consumers, our associates, our company and on society.

In 2020, we will continue to carry out our mission with determination. In light of the enormous challenges our nation faces from the COVID-19 pandemic, we are uncovering additional ways to support individuals, families and the country’s healthcare system in this uncertain time.

As always, we will remain focused on redefining what’s possible, and improving the life of each person we touch by considering true whole person care.

It’s more than healthcare. And it ensures a better future for all of us.

Gail K. Boudreaux

President and CEO, Anthem